Shipping & Returns

Shipping

• We aim to dispatch orders placed before 2pm the same day however sometimes this is not always possible.
• All orders placed after the cut off will be dispatched next working day.
• We do not dispatch any items on Saturday or Sunday so any orders placed after cut off on a Friday will be dispatched the following Monday/Tuesday.
• We cannot guarantee that all orders will be dispatched on Mondays. Due to the high volume of orders on Monday, so your order may get dispatched on Tuesday. (When Monday is a Bank Holiday, this applies to Tuesday orders)
• Once your order has been received, we will send you confirmation of your order via email.
• Your shipping options will be presented during checkout.
• Our trusted delivery partners include Royal Mail, DPD, Evri & DHL.
• For international orders the buyer assumes responsibility over their purchase once it has left our distribution centre. Please check your local laws, any items refused by customs in the country of delivery and those your purchase may travel through are out of our control and may be destroyed. Items not cleared through customs may be returned to us or they may be destroyed by customs at their discretion. In the event of a missing international order that is not returned to us we reserve the right to re ship the order.

Returns

• All orders are non returnable & refundable, each order is bespoke and is generated individually per each client / customer if returned or directed back to us we can offer a re ship service postage that would not be cover by us.
• We do not cover return costs & we do not refund postage of order costs.
• Exceptions are if the order you received is past the expiry date once received we can offer an exchange for the same products.
• An exchange will not be accepted for stock that has gone out of date in your possession.
• Please make sure you review your order details and ask our team about any products information before finalising your order.